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Ordering Interface

The Ordering Page is where staff can create and manage orders linked to tables, takeaways, or deliveries. From here, users can add products, send orders to the kitchen, assign clients, and more.

Accessing the Ordering Page

From the Home Screen, there are two ways to access the ordering interface:

1. Tables (Left Panel)

  • Tap on an empty table to open it.
  • This opens the ordering interface for the table, but no account is created until the first order is sent.

2. Takeaway / Delivery (Middle Panel)

  • Tap on Takeaway or Delivery buttons to create and open a new account.
  • Depending on configuration (set in the Admin Panel), this may be replaced by a “+” button to open a generic account.

Ordering Workflow

Once on the ordering screen:

  1. Select products from the menu.
  2. Tap “Send Order” in the top-right corner to confirm the order.
  3. The order is then:
    • Saved to the backend
    • Printed at any applicable kitchen printer for preparation

Orders are only submitted when the Send Order button is tapped.

Interface Layout

Left Section:

  • Product Groups: Primary product categories
  • Search Bar: Search for a specific product using the on-screen keyboard
  • Product List: Tap to add a product. Long-tap to choose quantity.

Top Section:

  • Subgroups: If configured, shows subcategories of selected group
  • Edit Table Name: Add a custom label to the account
  • Client Info: Assign client information to the account
  • Table Number Display
  • Message Button: Send a custom kitchen message (e.g., "Send Starters")

Bottom Right:

  • Set Time: Add a preparation time (date/time) to the ticket
    ⚠️ This does not delay the order, only labels the ticket

Additional Features

  • Product Options: Some products may prompt for additional selections (e.g., toppings or sides) before being added to the order
  • Quick Quantity Selection: Long-tap on a product to open a dialog for bulk ordering (e.g., 200 units)
  • Couverts: If the account is a table, the user can specify how many diners are seated

Close Account Behavior

  • Close Account Button (Bottom Right) behavior varies:
    • On a table with sent orders: closes the screen (does not close the account)
    • On an empty opened account (with no sent orders): closes and deletes the account
    • On paid accounts: closes the account if payment is complete

Note

In the Belgian SCE-certified version (Version 1), accounts are closed automatically after payment, and manual closing is not used.

Cancel an Ordered Product

Authorized users can cancel an already-ordered product (one that has been sent to the kitchen) from an active order directly in the app.

How to Cancel an Ordered Product

  1. Open the active order and navigate to the Order Details bottom sheet.
  2. Long-press the ordered product you want to cancel.
  3. A context menu appears. Depending on the user's permissions, it may show:
    • Move – available if the user has permission to move products and the blackbox restriction is not active.
    • Cancel – available if the user has the Cancel Ordered Product permission.
  4. Tap Cancel to remove the product from the order.
  5. The order product list updates immediately in the app.

What Happens After Cancellation

  • A negative unit line is created on the order in both the SCE-certified and non-SCE versions, ensuring the cancellation is recorded on the ticket.
  • A cancellation print is automatically sent to the kitchen printer, notifying kitchen staff that the item should not be prepared.

Warning

Only products that have not yet been paid can be cancelled. Already-paid products do not show the Cancel option.

Note

If the cancellation request fails (e.g., a connectivity issue), an error message is shown and the product remains on the order.

Permission Requirements

The Cancel option is only shown to users who have the Cancel Ordered Product ability enabled on their account. This permission is managed per user in the Admin Panel.

Cancel a Non-Ordered Product

Users can also remove a product that has been added to the basket but not yet sent to the kitchen.

How to Cancel a Non-Ordered Product

  1. In the ordering screen, locate the product in the current basket (unsent items).
  2. Long-press the product in the basket.
  3. Tap Cancel from the context menu.

What Happens After Cancellation

The behaviour differs depending on the version:

  • Non-SCE version – The product is simply removed from the basket with no record created.
  • SCE-certified version – A negative unit line is created on the order to maintain a complete and auditable record of all additions and removals.

Note

In the SCE-certified version, all basket modifications — including removals — are recorded to comply with fiscal audit requirements. Items cannot be silently deleted.

Summary

  • Orders are created per table, takeaway, or delivery account
  • Products are added from the left panel and must be confirmed using Send Order
  • Various tools are available for customizing the order (messages, client info, quantity, preparation time)
  • Authorized users can long-press an ordered product to cancel it; a negative line and a kitchen cancel print are always created
  • Long-pressing an unsent basket item removes it immediately in non-SCE versions, or records a negative line in the SCE-certified version
  • Behavior such as UI layout and navigation flow is configurable from the Admin Panel