Establishment Shift

After the PIN login, the system checks whether a Booking Period (also called an Establishment Shift) has been started for the current day.

If no booking period is active, the user is directed to the Start Shift screen. This step is required before any operations (ordering, payments, etc.) can be performed.

Purpose

A booking period defines the operational timeframe for the establishment — it marks when the system is actively recording sales and processing transactions.

Starting a booking period is mandatory for activating POS functionality.

Behavior

When No Booking Period is Active

The user is prompted to start a new shift.
Once started, the POS system enables full access to ordering and payment features.
If the user has not yet started their Worker Shift, the system will then prompt for it.

When a Booking Period is Already Active

If a shift is already in progress, the system will skip this step.
Instead, it will check whether the current user has started a Worker Shift.
If not, the user is prompted with the Worker Shift start/stop screen.

What Staff Can See

Hide shift info in the Admin Panel keeps the shift totals — the payment types and the amounts taken — off the shift screen.

Note

Administrators see the totals regardless of this setting. It hides the figures from ordinary staff, not from you.

Automatic Opening and Closing

Shifts can be opened and closed automatically at the hours configured for your establishment in the Admin Panel, instead of relying on staff to do it at the right moment.

This now applies in the Belgian SCE-certified version as well as the International version.

Warning

If an automatic closing does not succeed, the establishment is notified by email — the subject reads “The shift of … could not be closed automatically”. Treat that email as an action item: the shift is still open, and the day is not closed until it is dealt with.

Tip

Automatic closing is a safety net for the evening everyone forgets, not a replacement for closing the day deliberately. Check the notification mailbox as part of your morning routine.

Counting the Cash

When you start and stop a shift, the app asks you to Enter cash amount. Counting at both ends is what lets the app tell you whether the drawer balances.

Starting: the opening float

Count what is in the drawer before service and enter it. This is your Cash-Start — the money that was already there, which is not takings.

Entering nothing is treated as zero. That is fine if you genuinely start empty, but if you float the drawer and skip the count, every shift will appear to be over by the float.

Closing: the count

Count the drawer again at the end and enter it. This is your Cash-End.

The app then works out:

Figure	Meaning
Cash-Start	What was in the drawer at the start
Cash-End	What you counted at the end
Cash-Paid	Cash the system recorded during the shift
Cash-Loss	The difference between the two

Cash-Loss compares the cash the system says it took against the cash that actually appeared in the drawer:

Zero — the drawer agrees with the system
Anything else — the shift is flagged, and the figure tells you by how much and in which direction

Warning

A non-zero difference is flagged whichever way it goes. An excess matters as much as a shortfall: it usually means a payment was recorded as card when it was taken in cash, or change was given from the wrong amount.

Tip

Count the drawer before you look at the expected figure. Knowing the number you are supposed to reach is the fastest way to count your way to it.

You can also leave a Comment when starting or closing a shift — the place to note a known reason for a difference while you still remember it.

The float on the report

Cash-Start and Cash-End are printed on the Z report for the booking date, so the day's opening and closing counts stay attached to the day's figures.

Shift Stop & Daily Closure

When a user attempts to stop a booking period, the system asks End of day ?:

Do you want to close the current booking date and generate an end of the day report ?

If the user confirms:

The booking date is closed.
A Turnover and User Z report is generated, summarizing all shifts (booking periods) associated with that date.

Note

Multiple booking periods (establishment shifts) can occur within the same day. Each time a shift is started and stopped, it opens and closes a booking period for that booking date.

Warning

Confirming the “last shift of the day” triggers end-of-day reporting and should be done only when no more shifts are expected that day.

Accessing and Reprinting Reports

After closing a booking date:

The Z report is digitally saved in the application backend at the moment of closure.
This Z report can be reprinted at any time, and the reprint will contain identical data to the original print — ensuring compliance and traceability.
The X-Report for the currently running shift can also be printed at any time (if a shift is active).

To access and reprint reports:

The user must be logged in as an Admin user.
From the POS application, tap the Menu button.
Select Print shift history.
From here, the user can:
- Navigate through past shifts (booking periods)
- Print the Z-Report of any closed booking date
- Print the X-Report of the currently running shift (if one exists)

Warning

This functionality is only available to users with Admin-level access. Regular users will not see or be able to use the Print shift history option.

What the Reports Contain

Product detail on the Z report

The Z report can include a section listing every product sold during the booking date, on top of the totals. This section is optional and is switched on per establishment in the Admin Panel settings.

Enabled – the Z report prints the product-by-product breakdown.
Disabled – the Z report prints without it, keeping the ticket short.

Note

This section is not printed in the Belgian SCE-certified version, where the content of the Z report is fixed by the certification.

Decrease of turnover on the X report

The decrease of turnover section — the total of negative amounts, followed by their detail — is printed on the X report as well as the Z report, so corrections made during a running shift can be checked before the day is closed.

The section also reports the total discount granted over the shift, so promotions and reductions can be read next to the other negative movements rather than being reconstructed from individual tickets.

Note

In the Belgian SCE-certified version this section is reported as required by the certification and is not affected by this behaviour.

Note

Multiple booking periods can be created in one day. Only when the final shift of the day is closed and confirmed as the last shift will the Z report be generated and saved.

Tip

Printing a Z report again later is especially useful if the physical receipt was lost or an additional copy is needed for audit or bookkeeping.

Summary

An establishment shift must be started before any POS functionality becomes available.
Multiple shifts can be run within a day.
Closing the final shift of the day prompts for daily closure and triggers Z/X report generation for the booking date.
After a booking period is started, the system checks whether the user has an active Worker Shift and prompts accordingly.