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Setup

Everything needed to put a kitchen display into service, in order.

1. Have It Enabled

Enable kitchen display is switched on for your establishment by your Posbel account manager. Until it is, assigning the KDS app mode to a user has no effect, and no order carries a preparation state.

A second option is set at the same time:

  • Auto print when order is completed — prints the order's summary ticket the moment its last item is bumped to Ready. Use it where a runner picks up from a printer rather than from the screen.

→ Features Enabled by Posbel

2. Create a User for the Screen

In the Posbel Admin panel, create a user for the screen — give it a User Type and a PIN code as you would any other.

Then ask your Posbel account manager to set that user's App Mode to KDS. The mode is not shown on your user form, so it cannot be changed from your side.

Once it is set, sign in on the display device with that user and it opens the dashboard automatically, and returns to it every time the device is switched on.

→ Users → App Mode

Tip

Give each screen its own user. The product groups a screen shows and its display mode are both set per user, so separate users are what let a pastry screen and a grill screen show different things.

3. Choose What Each Screen Shows

Both settings live on the KDS user, and appear on the user form once its app mode is KDS.

KDS Product Groups limits the screen to the groups you select. Leave it empty and the screen receives every order in the establishment.

Selecting a parent group automatically covers all of its subgroups, however deeply they are nested, so a station is assigned by picking the group that names it rather than by ticking a list.

KDS Call Screen Mode switches the screen from the item-by-item view to one card per order. See Overview → Display Modes.

→ Users → KDS Settings

Tip

A screen restricted to product groups is also quieter: it is only alerted about cancellations in the groups it actually shows.

4. Decide What Still Prints

Kitchen printing and the kitchen display are independent. An order reaches the display whether or not its product group prints, and whether or not a kitchen printer exists at all.

That leaves three workable arrangements:

Arrangement Set it up by
Screens only Switching Print off on the product groups that used to print
Paper only Leaving printing as it is and assigning no KDS user
Both at once Changing nothing — the order appears on screen and prints

→ Product Groups

Tip

Run both while staff get used to the screens, then switch the printing off group by group. Nothing about the display has to change when you do.

5. Try It Before Service

Send a test order from the register and check the four things that go wrong most often:

  1. It lands on the right screen, and not on the screens it should not reach.
  2. The card carries the table or order name you expect.
  3. A tap moves it forward, and a press and hold puts it back.
  4. The zoom is set so the screen reads from where staff actually stand — see Using the Screen.

Note

Closing the shift clears every display in the establishment. That is the intended way to start a service on an empty screen, rather than bumping leftovers away one by one.

Summary

  • The feature is enabled for your establishment first, by your account manager
  • One user per screen, with App Mode set to KDS
  • KDS Product Groups and KDS Call Screen Mode decide what that screen shows and how
  • Printing is independent of the display, so both can run together
  • Closing the shift clears the screens for the next service